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Customer Care
Exchange Policy
Received the wrong article? Here is how we put it right.
Eligibility for Exchange
We offer exchanges within 8 days of purchase. An exchange applies only if a wrong article is delivered to you. Items must be unworn, unwashed and in their original packaging with all tags attached.
Delivery Charges & Pickup
The customer pays the delivery charges for the exchange. We assign a rider to pick up the parcel directly from your address and drop off the replacement item.
Processing Time
Once your exchange request is approved, the complete exchange process takes 4 to 6 business days.
How to Request an Exchange
Contact our support team on WhatsApp at +92 306 7520207 or email [email protected] with your Order ID and pictures of the parcel you received. Our team will guide you step by step.
Last updated: October 2026